Frequently Asked Questions
Who can receive the Emergency cash grant?
- Families who fled Ukraine on or after 24 February 2022, can be considered for the grant. They can be Ukrainian nationals or citizens of other countries who were residing in Ukraine.
- Family and people with the following characteristics are eligible for the grant:
- Family with one or more dependents
- Family headed by a single parent
- Family headed by a child (below 18) *
- Family with an unaccompanied or separated child
- Family headed by an older person (above 60)
- Family with one or more persons with specific needs, including:
- A person with a disability
- Pregnant woman
- Person with a serious medical condition
- Woman at risk
- Person with legal and physical protection needs
- LGBTI
*Children should be accompanied by an appointed caregiver/legal guardian.
How much is the amount of cash assistance?
Each refugee family member is entitled to 2,200 MDL/month. The amount will be loaded to the card, based on the size of the family. The grant will be renewed for refugees remaining in the country until September 2022, based on in-person verification (see below).
How do I receive my cash assistance?
Your family or head of household will receive one MAIB prepaid bank card distributed at enrolment centers. The card can be used free of charge for purchases in all stores and cash withdrawal in ATMs. It is valid in Moldova only.
For each payment, you will receive an SMS message notification on the mobile phone to inform you that the cash assistance has been loaded onto your MAIB card.
All the cash payments will be deposited on the same card – KEEP YOUR CARD AND PIN SAFE!
This poster explains the cash enrolment and payment process in detail or consults answers to frequently asked questions.
How can I enroll for cash assistance?
Enrollment is done through appointment ONLY. Do not come to an enrolment centre without an appointment.
For an online appointment for enrolment, please fill out the online service request form below and select “First time cash assistance”.
UNHCR or one of its partners will contact you directly by phone or through an electronic message to provide you with the appointment details.
For more information on enrolment, click here or consult the privacy notice.
Where are the cash enrolment and verification centers?
Eight (8) cash enrolment centers are open in Moldova: Chisinau (2-two centers), Donduseni (1), Balti (1), Ungheni (1), Orhei (1), Causeni (1), Cahul (1).
The cash enrolment centres are open from 9:00 am – 5:00 pm from Monday to Friday on appointment only.
